Refund Policy

English

Standard Cancellation Policy

• 7 or more days before the booking date: full refund (100%)
• 3–6 days before the booking date: 50% refund
• Less than 3 days before the booking date: no refund

Special Circumstances (Full Refund)

A full refund will be issued if the experience cannot proceed due to:

• Severe weather conditions that make the experience unsafe or impossible
• Park or venue closure by authorities
• Other force majeure events beyond our control

In these cases, customers will be notified as early as possible and offered either a full refund or the option to reschedule.

How to Request a Refund

Contact us at hello@beijinglikelocal.com with your booking confirmation code and reason for cancellation. Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for our orders. You may also look up your order at paddle.net using the email address you used at checkout.

Processing Time

Once approved, refunds are issued to the original payment method. Depending on your bank or card issuer, the refunded amount typically appears on your statement within 5–10 business days.

中文

标准取消政策

• 体验日期前 7 天或以上取消:全额退款(100%)
• 体验日期前 3–6 天取消:退款 50%
• 体验日期前 少于 3 天取消:不予退款

特殊情况(全额退款)

如因以下原因导致体验无法进行,我们将提供全额退款:

• 恶劣天气导致体验不安全或无法进行
• 公园或场地被相关部门关闭
• 其他我们无法控制的不可抗力事件

在上述特殊情况下,我们将尽早通知客户,并提供全额退款或改期的选择。

如何申请退款

请将您的预订确认码及取消原因发送至 hello@beijinglikelocal.com。 退款由我们的支付服务商 Paddle 处理,Paddle 是我们订单的"登记商家"。 您也可以使用结账时填写的邮箱在 paddle.net 查询您的订单。

处理时间

退款审核通过后,款项将原路退回到您的原支付方式。视您的银行或发卡机构情况, 退款金额通常会在 5–10 个工作日内显示在您的账单中。