Privacy Notice

English

This Privacy Notice explains how Beijing Like a Local ("we", "us", "our") collects, uses, shares and protects personal data when you visit beijinglikelocal.com or book one of our morning experiences. We act as the data controller for the personal data we process about you.

1. Who We Are

Beijing Like a Local is an individual seller based in China, operating the trading name "Beijing Like a Local". You can contact us at hello@beijinglikelocal.com.

2. Personal Data We Collect

• Booking details: name, email address, selected date, package, number of adults and children, and any guest notes you provide.
• Communications: messages you send us by email or contact form.
• Usage and device data: IP address, browser type, device identifiers, pages visited and basic interaction events, collected through cookies and similar technologies.
• Payment data: card and billing details are collected directly by our payment provider, Paddle. We do not see or store your full card number. We receive a confirmation containing transaction ID, amount, currency, and the email and country you used at checkout.

3. How We Use Your Data and Legal Basis

• To deliver your booking — confirm reservations, send confirmation emails, coordinate the experience. (Performance of a contract.)
• To provide customer support — answer your questions, handle changes or refunds via Paddle. (Performance of a contract / legitimate interests.)
• To operate and improve the website — analytics, debugging, security. (Legitimate interests.)
• To prevent fraud and protect our service — security monitoring and abuse prevention. (Legitimate interests / legal obligation.)
• To comply with legal obligations — accounting, tax, and responses to lawful requests.

4. Who We Share Your Data With

• Paddle — our Merchant of Record, which processes payments, subscription management, tax compliance, invoicing, refunds and chargebacks. See Paddle's Privacy Notice.
• Service providers (subprocessors) — hosting, database, email delivery, and analytics providers that help us operate the website and send your booking confirmation.
• Professional advisers — accountants and legal advisers when needed.
• Authorities — where we are required to disclose data by law or to establish, exercise or defend legal claims.

We do not sell your personal data.

5. International Transfers

Some of our service providers (including Paddle) are located outside China. When we transfer personal data internationally, we rely on appropriate safeguards such as contractual protections with the recipient.

6. Data Retention

We keep booking and transaction records for as long as necessary to provide the Service and to comply with our legal, accounting and tax obligations (typically up to 7 years). Marketing and analytics data is kept for shorter periods. When data is no longer needed, we delete or anonymise it.

7. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and regular review of who has access to systems holding personal data.

8. Your Rights

Subject to local law, you may have the right to access the personal data we hold about you, request correction or deletion, restrict or object to certain processing, request portability, and withdraw consent where processing is based on consent. To exercise any of these rights, email hello@beijinglikelocal.com. You can also complain to your local data protection authority.

9. Cookies

We use a small number of essential cookies required for the website to function (for example to remember your booking selections and to keep your session secure). We may use privacy-friendly analytics cookies to understand aggregated usage. Where required by law, we will ask for your consent before setting non-essential cookies. You can manage cookie preferences through your browser settings.

10. Changes to This Notice

We may update this Privacy Notice from time to time. The "Last updated" date at the top reflects the latest revision.

11. Contact

For privacy questions or to exercise your rights, contact hello@beijinglikelocal.com.

中文

本《隐私政策》说明 Beijing Like a Local("我们")在您访问 beijinglikelocal.com 或预订清晨体验时,如何收集、使用、共享和保护您的个人数据。 对于我们处理的与您有关的个人数据,我们作为数据控制者承担相应责任。

1. 我们是谁

Beijing Like a Local 是位于中国的个人卖家,以"Beijing Like a Local"为商号经营。 联系方式:hello@beijinglikelocal.com。

2. 我们收集的个人数据

• 预订信息:姓名、电子邮箱、所选日期、套餐、成人和儿童人数, 以及您提供的备注信息。
• 沟通记录:您通过电子邮件或联系表单发送给我们的信息。
• 使用与设备数据:IP 地址、浏览器类型、设备标识、浏览页面及基础交互事件, 通过 Cookie 和类似技术收集。
• 支付数据:银行卡和账单信息由我们的支付服务商 Paddle 直接收集, 我们不会看到或存储您的完整卡号。我们仅会收到包含交易编号、金额、币种, 以及您结账时使用的邮箱和国家/地区的确认信息。

3. 我们如何使用您的数据及法律依据

• 履行预订:确认预订、发送确认邮件、协调体验安排。(履行合同)
• 提供客户支持:回答您的问题,通过 Paddle 处理变更或退款。(履行合同 / 合理利益)
• 运营和改进网站:分析、调试和安全保障。(合理利益)
• 防范欺诈和保护服务:安全监控与滥用预防。(合理利益 / 法律义务)
• 履行法律义务:会计、税务及合法机关的请求。

4. 我们与谁共享您的数据

• Paddle — 作为我们的登记商家,负责支付处理、订阅管理、 税务合规、发票、退款及拒付。请参阅 Paddle 隐私政策。
• 服务提供商(分处理者):包括托管、数据库、邮件发送和分析服务商, 用于运营网站和发送预订确认。
• 专业顾问:必要时的会计师和法律顾问。
• 政府机关:在法律要求或为主张/行使/抗辩法律权利时披露。

我们不会出售您的个人数据。

5. 国际传输

我们的部分服务提供商(包括 Paddle)位于中国境外。当我们跨境传输个人数据时, 会采取适当的保护措施,例如与接收方签订合同性保护条款。

6. 数据保留

我们会在为提供服务和履行法律、会计、税务义务所必需的期限内保留预订和交易记录 (通常长达 7 年)。营销和分析数据的保留期较短。当数据不再需要时, 我们会将其删除或匿名化。

7. 安全

我们采取适当的技术和组织措施保护个人数据,包括传输加密、访问控制, 以及对存有个人数据系统的访问权限定期审查。

8. 您的权利

在适用法律允许的范围内,您可能有权:访问我们持有的关于您的个人数据, 请求更正或删除,限制或反对特定处理,请求数据可携,以及撤回基于同意的处理。 如需行使上述权利,请发送邮件至 hello@beijinglikelocal.com。 您也可以向当地的数据保护机关投诉。

9. Cookie

我们使用少量网站正常运行所必需的 Cookie(例如记住您的预订选项和保持会话安全)。 我们可能使用注重隐私的分析 Cookie 以了解整体使用情况。 在法律要求下,我们会先征得您的同意再设置非必要 Cookie。 您可通过浏览器设置管理 Cookie 偏好。

10. 政策变更

我们可能不时更新本隐私政策,顶部的"最后更新"日期反映最新版本。

11. 联系我们

如有隐私相关问题或需行使您的权利,请联系 hello@beijinglikelocal.com。